Damn it. Just ran into Steve in the hall, and he wasn't thrilled with the last post. 

Steve wants me to let you know that if you need to contact support, we've failed you again.

As you may know, you can only contact us through chat. And the chat is almost never available, and when it is, it takes hours to get through, and when you get through, we probably can't help you.

Again, we've failed you. And we want to stop failing really badly. So we'll let you know when we've come up with something. I'm gonna try to get out of the office now.

Marcus A.